Why is your order not delivering
Common reasons an order stalls or delivers slowly, and how to fix them.
Why Is My Order Stuck?
If your order has been in Pending or Processing for a long time, one of the following is usually the cause:
1. Your account or post is private
Most services require your profile or post to be public. Set your account to public, then contact support to resume the order.
2. The link is incorrect
Double-check the URL you submitted. It should point directly to the post, reel, or profile — not a story or temporary content. A wrong link means our system cannot find the target.
3. High demand / provider queue
During peak hours the provider queue may be full. This is temporary — orders will resume automatically. You can check the status after a few hours.
4. Platform restrictions
Some social platforms periodically restrict third-party activity. If many orders for the same platform are delayed, this is likely the reason. We will update our notice board when this happens.
5. Service is temporarily unavailable
Occasionally a specific service goes offline for maintenance. Check the service description for any notices, or contact support.
What should I do?
If your order has not moved in 24 hours, please open a support ticket. Include your order ID and we will investigate promptly.