Understanding your order status
A breakdown of every order status and what action (if any) you should take.
Order Statuses
After you place an order it moves through several statuses. Here is what each one means:
- Pending – Your order has been received and is waiting to be picked up by our delivery system.
- Processing – The order has been accepted by our provider and delivery has begun.
- In Progress – Units are actively being delivered to your link.
- Completed – All units have been delivered successfully.
- Partial – The order was only partially fulfilled. A partial refund will be issued for the undelivered portion.
- Cancelled – The order was cancelled, either by you or automatically. Any unspent balance has been refunded to your wallet.
- Failed – Something went wrong during delivery. Please open a support ticket so we can investigate.
How long does delivery take?
Start times and completion times vary by service. The Average Time shown on each service is a live estimate based on recent orders. High-demand periods may take longer.